Frequently Asked Questions

It is not necessary to rent a car while you are staying with us. We have drivers available that will take you to the nearby beaches and towns. Or, we can have a rental car delivered here for you.

If you are driving, we will provide you with directions. We can pick you up if you are staying in a hotel in the Tamarindo area or within an hour’s drive. Otherwise you can fly into the Tamarindo airport or take a shuttle: the shuttle services we recommend are Interbus (www.interbusonline.com) and Grayline (www.graylinecostarica.com).

Our Costa Rica cell phone is: US Exit Code: 011 (506) 8850-4222 or (506) 8850-4203.

To cancel, please call: (506) 8850-4222 or 8850-4203. Or our International phone: 1-800-391-1944. If you prefer, email us your cancelation request with the complete name of the traveler, reservation dates, and the reason for the cancellation at: info@losaltosdeeros.com

The deposit charged at the time of booking (first night room rate) is non refundable, however, it will be credited to you in full for a future stay with us in case of cancellations. This refund is valid for up to one year from the date of cancellation.

Reservations of more than 1 room cancelled less than 14 days prior to the date of arrival will incur a 50% charge of the original reservation amount. This will be credited to you in full for a future stay with us in case of cancellations. This refund is valid for up to one year from the date of cancellation.

Sorry, no children. We are a romantic getaway designed for adults only.

Our guests are usually couples on their honeymoon, anniversary or on a romantic getaway. Our primary guest demographic is 25-34, but people of all ages and from all walks of life choose us as a destination. (NFL, Hollywood, etc.)

Yes, we accept Mastercard, Visa and American Express.

Although many places accept major credit cards, we do recommend you bring cash. US Dollars are accepted throughout Costa Rica. Also, there are several ATM machines and Banks that will cash traveler’s checks in town, so we will gladly drive you there if you do not wish to carry cash.

No, we are located slightly inland on a small mountain, with a beautiful view of the ocean and tropical forest. We are 15 minutes away from the nearest beach.

Swimsuits, clothes for warm weather, sandals, tennis shoes, and sunblock. Our rooms have hairdryers.

We are casual. Sandals and shorts for everyday wear, casual chic for dinner!

Yes, our Chef will discuss any diet restrictions you may have and adjust your menu accordingly.

No, you just need a valid passport that is not due to expire for at least 6 months.

No. We do not have malaria or other contagious tropical diseases.