Our focus has been on keeping our team, guests, and community safe.
As we closely monitor and adhere to changes in government policy, Los Altos de Eros Hotel & Spa has enhanced our health & safety precautions to comply with the recommendations and guidelines set by the World Health Organization (WHO) and the Ministerio de Salud Costa Rica.
We look forward to warmly welcoming our guests and the only thing that exceeds our preparation is our excitement. When you’re ready, we’ll be here like we have been for more than 15 years. By making a reservation, all guests affirm they meet the conditions set forth outlined below before entering the hotel or facilities:
- You and your guests are healthy without any COVID-19 symptoms (temperature should be below 37.9 °C, we will take temperatures at the door)
- You have abided by the social distancing/quarantine rules by the government and followed all safety protocols.
- You have not come into contact with anyone that contracted the virus.
- Once in the property please avoid shaking hands, wash your hands at your arrival and as often as possible, sneeze and cough appropriately by covering your mouth and using your forearm.
- For spa services, a shower before treatments is recommended.
Cancellation Policy – COVID
While Costa Rica is still in a state of Travel Advisory with the COVID-19 Pandemic, we will adopt the following policy for hotel reservations.
No penalty for hotel cancellations at least 2 weeks before the reservation. You can use your deposit for a credit towards a future stay or request a refund.
Travel Requirements
Costa Rica borders are open to all international travelers. Healthcare & Travel insurance coverage must be purchased before entry into Costa Rica. We will gladly help you purchase this after you book a reservation.
Many countries require negative PCR Covid test results to get back into their home country. We will assist in every step of organizing the test on site at the hotel. Guaranteed results of 48-72 hours will be sent via email.
Thank you for your continued loyalty, patience and understanding. We wish you and your loved ones health and wellness. Our thoughts are with the communities, individuals and everyone impacted by COVID-19.
Please email us with any questions: info@losaltosdeeros.com
